Sutter Gould Medical Foundation is a not-for-profit health care organization dedicated to improving the health and well-being of people in the communities it serves. With 17 care centers in Modesto, Stockton and five other communities in the Central Valley, a full range of medical care is available at convenient locations. Physician services are provided by Gould Medical Group, Inc., serving Central Valley residents for more than 50 years.
The CBX Operator answers all incoming calls to SGMF in a timely and efficient manner. Asks qualifying questions to handle calls accurately the first time. Records accurate messages, pages overhead, uses digital pagers, and connects callers to proper department/employee. The CBX Operator may triage calls for priority based on the information supplied by the caller. The CBX Operator is responsible for coordinating all CODE calls and processing them immediately according to the proper procedure.
Sutter Gould Medical Foundation (SGMF) is a non-profit, multi-specialty health care organization affiliated with Sutter Health. Based in Modesto, SGMF provides quality medical care, health education and research activities in a five-county area. SGMF's medical staff includes family practitioners, internists and pediatricians, as well as a range of specialist physicians. Services include imaging, nuclear medicine, a health library, health education programs, occupational medicine, diabetes education, nutrition counseling, infertility counseling, and weight management.
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Requirements:
High school diploma or equivalent. Some college preferred. Experience providing customer service. Experience in a healthcare telecom environment a plus. Experience in a heavy telephone environment a plus. Experience working with Microsoft Office Suite required. Knowledge of basic telecommunications equipment and procedures. Knowledge of computer systems and their software applications is essential for this position. Knowledge of switchboard functions and proper telephone etiquette. Knowledge of clerical procedures and office management. Ability to learn to assess patient's acuity level and to determine appropriate action. Must be committed to to providing exceptional customer service and responding to customer needs in a prompt, courteous manner. The ability to read, write, and verbally communicate in English. The ability to deal effectively with challenging customer interactions. The ability to complete multiple projects and manage shifting priorities with frequent interruptions is a required skill. The ability to pay attention to detail is required. The ability to keep both patient and business information confidential is required. Well-developed telephone and customer service skill are required for this position. Good spelling and grammar skills are essential for this position. A pleasant voice is a must for this position. Must be willing to learn new things and maintain a positive attitude. Must use legible penmanship when taking notes and completing paperwork. Ability to work well under emergency situations. Must be able to work well independently and /or part of a team.
Benefits:
Department:
Sutter Gould Medical Foundation |
